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Privacy Policy

  1. Introduction

Mosaic Community Developments NPC (“Mosaic”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect personal information when you engage with our website or programmes.

  1. Responsible Party

Mosaic Community Developments NPC
Registration Number: 2010/000407/08

PBO Number: 930032778
Email: carien@mosaicsa.org

Mosaic acts as the Responsible Party under POPIA.

  1. Information We Collect

We may collect the following personal information:

  • Full name
  • Contact details (email, phone number)
  • Physical or postal address
  • ID number (if required for tax certification)
  • Donation and payment information
  • Communication preferences
  • Website usage data (via cookies)

We only collect information necessary for lawful organisational purposes.

  1. How We Use Your Information

We process personal information to:

  • Process donations
  • Issue Section 18A tax certificates
  • Provide programme updates
  • Respond to enquiries
  • Maintain donor records
  • Comply with legal and regulatory obligations

We will not use your information for purposes incompatible with those stated above.

  1. Lawful Basis for Processing

Under POPIA, we process personal information on the basis of:

  • Consent
  • Contractual necessity (e.g., processing donations)
  • Legal obligation (e.g., issuing tax certificates)
  • Legitimate organisational interest
  1. Sharing of Information

We do not sell or rent personal information.

We may share information with:

  • Secure payment processors
  • Accounting service providers
  • IT service providers
  • Regulatory authorities where legally required

All third-party operators are required to maintain appropriate security safeguards.

  1. Security Measures

We implement reasonable technical and organisational measures to safeguard personal information against:

  • Loss
  • Unauthorised access
  • Disclosure
  • Destruction

However, no online transmission is completely secure.

  1. Data Retention

We retain personal information:

  • As required by South African tax law
  • For donor record compliance
  • For as long as reasonably necessary to fulfil organisational purposes
  1. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction
  • Request deletion (where legally permissible)
  • Object to processing
  • Withdraw consent

Requests may be directed to: carien@mosaicsa.org

You may lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

  1. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Support marketing campaigns

You may disable cookies in your browser settings.

  1. Children’s Information

Mosaic works with vulnerable children.
We do not knowingly collect personal information from minors through our website without appropriate consent.

All beneficiary stories and media are published in accordance with our Child Protection and Ethical Storytelling Policies.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

Cookie Policy

  1. Introduction

This Cookie Policy explains how Mosaic Community Developments NPC (“Mosaic”, “we”, “us”, “our”) uses cookies and similar technologies on our website.

This policy should be read together with our Privacy Policy.

  1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide analytical insights.

  1. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly.
They enable core features such as:

  • Secure donations
  • Form submissions
  • Page navigation

Without these cookies, the website may not function correctly.

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website, including:

  • Pages visited
  • Time spent on pages
  • Traffic sources

We use this information to improve content and user experience.

Example tools may include:

  • Google Analytics

Analytics data is aggregated and does not identify individual users directly.

3.3 Marketing and Campaign Cookies

We may use cookies to measure the effectiveness of campaigns, including:

  • Google Ad Grants
  • Social media advertising platforms

These cookies help us understand which campaigns drive engagement and donations.

  1. Lawful Basis Under POPIA

Where cookies collect personal information, we process such information:

  • With your consent
  • For legitimate organisational interests
  • For secure website operation

You may withdraw consent at any time.

  1. Managing Cookies

You can:

  • Adjust your browser settings to block or delete cookies
  • Use our website cookie consent tool (if enabled)

Please note that disabling essential cookies may affect website functionality.

  1. Third-Party Cookies

Some cookies are placed by third-party service providers.
We do not control these cookies directly. We encourage you to review their respective privacy policies.

  1. Updates

We may update this Cookie Policy from time to time. Updates will be published on this page.

 

TERMS AND CONDITIONS

  1. Introduction

This website is operated by MosaicSA USA (“Mosaic USA”, “we”, “us”, “our”), a U.S. registered nonprofit organisation.

By using this website, you agree to these Terms and Conditions.

  1. Legal Status

MosaicSA USA is:

  • Registered 501(c)(3) nonprofit organisation
    • Tax-exempt under U.S. Internal Revenue Code
    • Eligible to issue U.S. tax-deductible donation receipts

EIN:  # 27-117542

  1. Donations

Donations made through this website:

  • Are voluntary
    • Are tax-deductible to the extent permitted by U.S. law
    • Support charitable programmes serving orphaned and vulnerable children

All donations are final unless required otherwise by law.

  1. Online Payments

Payments are processed via secure third-party payment providers. Mosaic USA does not store full credit card details.

  1. Privacy

We respect your privacy and process personal data in accordance with applicable U.S. laws.

We collect information to:

  • Process donations
    • Issue tax receipts
    • Communicate updates
    • Comply with legal and regulatory obligations

We do not sell personal data.

If required under state law (e.g., California residents), users may request access to or deletion of personal information where applicable.

  1. Intellectual Property

All website materials are owned by Mosaic USA or licensed appropriately. No reproduction is permitted without written consent.

  1. Disclaimer

Information on this website is provided for general informational purposes only. We make no guarantees regarding uninterrupted access or absence of technical errors.

  1. Limitation of Liability

To the fullest extent permitted by U.S. law, Mosaic USA shall not be liable for indirect, incidental, or consequential damages arising from use of this website.

  1. Governing Law

These Terms are governed by the laws of the United States and the State of Pennsylvania.

  1. Amendments

We reserve the right to update these Terms at any time. Continued use indicates acceptance of revisions.