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Privacy Policy

  1. Introduction

Mosaic Community Developments NPC (“Mosaic”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect personal information when you engage with our website or programmes.

  1. Responsible Party

Mosaic Community Developments NPC
Registration Number: 2010/000407/08

PBO Number: 930032778
Email: carien@mosaicsa.org

Mosaic acts as the Responsible Party under POPIA.

  1. Information We Collect

We may collect the following personal information:

  • Full name
  • Contact details (email, phone number)
  • Physical or postal address
  • ID number (if required for tax certification)
  • Donation and payment information
  • Communication preferences
  • Website usage data (via cookies)

We only collect information necessary for lawful organisational purposes.

  1. How We Use Your Information

We process personal information to:

  • Process donations
  • Issue Section 18A tax certificates
  • Provide programme updates
  • Respond to enquiries
  • Maintain donor records
  • Comply with legal and regulatory obligations

We will not use your information for purposes incompatible with those stated above.

  1. Lawful Basis for Processing

Under POPIA, we process personal information on the basis of:

  • Consent
  • Contractual necessity (e.g., processing donations)
  • Legal obligation (e.g., issuing tax certificates)
  • Legitimate organisational interest
  1. Sharing of Information

We do not sell or rent personal information.

We may share information with:

  • Secure payment processors
  • Accounting service providers
  • IT service providers
  • Regulatory authorities where legally required

All third-party operators are required to maintain appropriate security safeguards.

  1. Security Measures

We implement reasonable technical and organisational measures to safeguard personal information against:

  • Loss
  • Unauthorised access
  • Disclosure
  • Destruction

However, no online transmission is completely secure.

  1. Data Retention

We retain personal information:

  • As required by South African tax law
  • For donor record compliance
  • For as long as reasonably necessary to fulfil organisational purposes
  1. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction
  • Request deletion (where legally permissible)
  • Object to processing
  • Withdraw consent

Requests may be directed to: carien@mosaicsa.org

You may lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

  1. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Support marketing campaigns

You may disable cookies in your browser settings.

  1. Children’s Information

Mosaic works with vulnerable children.
We do not knowingly collect personal information from minors through our website without appropriate consent.

All beneficiary stories and media are published in accordance with our Child Protection and Ethical Storytelling Policies.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

Cookie Policy

  1. Introduction

This Cookie Policy explains how Mosaic Community Developments NPC (“Mosaic”, “we”, “us”, “our”) uses cookies and similar technologies on our website.

This policy should be read together with our Privacy Policy.

  1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide analytical insights.

  1. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly.
They enable core features such as:

  • Secure donations
  • Form submissions
  • Page navigation

Without these cookies, the website may not function correctly.

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website, including:

  • Pages visited
  • Time spent on pages
  • Traffic sources

We use this information to improve content and user experience.

Example tools may include:

  • Google Analytics

Analytics data is aggregated and does not identify individual users directly.

3.3 Marketing and Campaign Cookies

We may use cookies to measure the effectiveness of campaigns, including:

  • Google Ad Grants
  • Social media advertising platforms

These cookies help us understand which campaigns drive engagement and donations.

  1. Lawful Basis Under POPIA

Where cookies collect personal information, we process such information:

  • With your consent
  • For legitimate organisational interests
  • For secure website operation

You may withdraw consent at any time.

  1. Managing Cookies

You can:

  • Adjust your browser settings to block or delete cookies
  • Use our website cookie consent tool (if enabled)

Please note that disabling essential cookies may affect website functionality.

  1. Third-Party Cookies

Some cookies are placed by third-party service providers.
We do not control these cookies directly. We encourage you to review their respective privacy policies.

  1. Updates

We may update this Cookie Policy from time to time. Updates will be published on this page.

 

TERMS AND CONDITIONS

  1. Introduction

This website is operated by Mosaic Community Developments NPC (“Mosaic”, “we”, “us”, “our”), a South African registered non-profit company.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please do not use this website.

  1. Legal Status

Mosaic Community Developments NPC is:

  • Registered Non-Profit Company (NPC) in South Africa
  • Registered Public Benefit Organisation (PBO)
  • Authorised to issue Section 18A tax certificates

All donations made through this website are subject to South African law.

  1. Use of Website

You agree not to:

  • Use this website for unlawful purposes
  • Attempt to gain unauthorised access to systems or data
  • Disrupt website functionality
  • Post or transmit harmful, misleading, or defamatory content

We reserve the right to restrict or terminate access if misuse occurs.

  1. Donations

All donations:

  • Are voluntary
  • Are used in support of Mosaic’s charitable programmes
  • May qualify for a Section 18A tax certificate (where applicable)
  • Are non-refundable unless required by law

Mosaic does not guarantee specific outcomes from donations but commits to responsible and transparent stewardship.

  1. Privacy and Protection of Personal Information

Mosaic complies with the Protection of Personal Information Act (POPIA).

We collect personal information:

  • To process donations
  • To issue tax certificates
  • To communicate programme updates
  • For lawful organisational administration

We do not sell personal information.

Information is processed securely and only shared with service providers where necessary.

For full details, refer to our Privacy Policy.

  1. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Videos
  • Programme materials

is the property of Mosaic unless otherwise stated.

Content may not be reproduced without written permission.

  1. Third-Party Links

This website may contain links to third-party platforms (e.g., payment gateways, social media). Mosaic is not responsible for its content, security, or privacy practices.

  1. Limitation of Liability

Mosaic is not liable for:

  • Website downtime
  • Technical errors
  • Indirect or consequential loss arising from website use

Use of this website is at your own risk.

  1. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to South African courts.

  1. Amendments

We may update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.